Discover more about Sandra

I have the honour of coaching and training wonderful people to align with their purpose and enhance their relationships and improve their general health. I work with organisations to positively transform team dynamics and develop their business.

We all deserve and have the skills and ability to create positive change for the benefit of ourselves and others. By believing and trusting in ourselves there is no limit to what we can achieve together.

A passion for Training & Development

But the discipline I found most rewarding, and where my skills could add the most value, was in Training & Development. The first training course I designed was called ‘Customer Service Skills’, which I initially designed just for my own team. It proved so beneficial that I was asked to deliver it across all stores in the region.

From there I developed responsibility for all aspects of Training in customer service skills, management and supervisory skills, team building and personal development.

This included identifying training needs for both teams and individuals, followed by the design and delivery of training solutions, and finally evaluating training to ensure effectiveness and support of business objectives.

Commercial background

My commercial background began in the mid 1980s in food retail, where I went on to become the youngest franchise owner-manager in the UK, and later achieved the coveted annual ‘Award of Business Excellence’ for all-round quality of staffing and merchandising.

In the 1990s I moved into the Safeways supermarket chain where I stayed for ten years, beginning as a Customer Service Manager, then progressing to Human Resources Manager, and then to Regional Training & Development Manager.

During this time I was able to develop a solid knowledge of best-practice in areas including customer service and satisfaction surveys, staff recruitment, competency development, succession planning, performance management.

I particularly enjoyed overcoming departmental barriers to build a strong team culture across diverse functions, and initiating strong links with the local community, enhancing the profile of the organisation and developing a strong community spirit amongst staff.

Starting out on my own

Zanzi was born of my desire to use my knowledge, skills and experience to serve others in making positive transformation in their lives and the lives of those around them.

I’m now able to offer a wide range of services to support individuals and organisations to improve. There are three main ways in which I work:

• Designing and teaching an extensive range of courses and workshops for both staff and management
• Providing one-to-one coaching and mentoring for individuals on both professional and life issues
• Engaging strategically with organisations; analysing requirements, identifying skills gaps, building vision and delivering practical solutions