Discover more about Sandra

My passion is to enable people to enrich their life experience, increase their self-awareness and confidence and access their personal power, for their own individual gain and benefit for their families, friends, colleagues and community.

I feel privileged, honoured and humbled to have the opportunity to make a positive difference to other people’s quality of life. To help them align with their purpose, enhance their relationships and improve their general health and wellbeing.

Through my experience as a Leadership and Management Trainer and Coach, I have learnt to hold a deep listening space for individuals and teams, supporting them to make profound changes.

And I bring learning from my own personal journey that has included living with Lipoedema and caring for my late parents in recent years.

We all deserve and have the skills and ability to create positive change. By believing and trusting in ourselves there is no limit to what we can achieve together.

Zanzi was founded in 2004 and was born of my desire to use my knowledge, skills and experience to serve others in making positive transformation in their lives and the lives of those around them.

My Passion

My mission and my passion is to inspire and empower others to live their best life, through continually evolving coaching and mentoring programmes, workshops, retreats, and talks.

I genuinely feel that this work is my calling and builds upon my values of trust, kindness, compassion, love and justice.

Commercial background

In the 1990s I moved into the Safeways supermarket chain where I stayed for ten years, beginning as a Customer Service Manager, then progressing to Human Resources Manager, and then to Regional Training & Development Manager.

During this time I was able to develop a solid knowledge of best-practice in areas including customer service and satisfaction surveys, staff recruitment, competency development, succession planning, performance management.

I particularly enjoyed overcoming departmental barriers to build a strong team culture across diverse functions, and initiating strong links with the local community, enhancing the profile of the organisation and developing a strong community spirit amongst staff.

The first training course I designed was called ‘Customer Service Skills’, which I initially designed just for my own team. It proved so beneficial that I was asked to deliver it across all stores in the region.

From there I developed responsibility for all aspects of training in customer service skills, management and supervisory skills, team building and personal development.

This included identifying training needs for both teams and individuals, followed by the design and delivery of training solutions, and finally evaluating training to ensure effectiveness and support of business objectives.